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Compliance Specialist - Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 200,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., Constant Contact was ranked 628th on the Inc. 5000 list of the fastest-growing private companies in the United States in 2007. Constant Contact was also named the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list, and the 7th fastest growing private company in Massachusetts by the Boston Business Journal.

As a result of our continued growth and the success of our business model, we are searching for a seasoned customer service professional to fill the role of Compliance Specialist. In this role, reporting to the Compliance Manager, you will be primarily responsible for ensuring our customers are compliant with our strict anti-spam policies.

Responsibilities

Through various toolsets and compliance models, identify, research, and decision potential problematic accounts.
Monitor and act upon spam complaints and other industry metrics resulting from customer list uploads, email campaigns, and survey invitations.
Manage customers having compliance related issues, communicating directly with them and deciding upon best course of action based on industry best business practices.
Responsible for both outbound and incoming customer calls as they relate to compliance issues.
Conduct client list/account reviews, and work closely with List Review, Customer Support, and Sales teams to ensure customer compliance with our strict anti-spam and permission based policies.

Qualifications

Minimum 2-4 years experience of front line customer service and/or technical support
Proven research, investigation, and decision making skills
Excellent written and verbal communication skills
Familiar with email delivery infrastructure, anti-spam tools, ISP's, and fraud investigation a plus
Self-directed, self motivated, and able to work with minimal supervision.

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.